Training Policy

We want your booking with us to run as smoothly as possible. In order to provide a great level of service to all of our clients and delegates, we have our training policy that you will need to agree to when booking. This policy offers a level of protection to both you and H-TEC Transport Services Ltd. Please ensure you have read, understood and accepted the Terms and Conditions before you submit a booking. By placing a booking, you will be deemed to have read, understood and accepted these, and are therefore entering into a contract.

Course Booking

To commence the booking process please send us an email outlining your training needs and location or visit our ‘Book Open Courses’ page on our website to checkout or call 01530 249030 to speak with a member of the team. Once payment has been made you will receive a booking confirmation from us, your booking is classed as confirmed and the terms and conditions below apply. Bookings without payment will be classed as provisional until payment has been received.
Cancellation charges apply should you decide to cancel, whether or not payment has been received. All courses become non transferable, cancellable or refundable when there are 14 days or less to the course date.

Methods of Payment

Payment of the course fees must be made in advance and should be made at the time of placing a booking or immediately after receiving an invoice.
Payment can be made online or by card payment over the phone. Please call us on 01530 249030 to make your card payment.

All invoices are due for immediate payment and must reach us by the course date. Late payments will incur a late payment charge of 10% and you may forfeit your space(s) on the course. Invoices will be sent a minimum of 14 days before the course start date. If payment cannot be made within this timescale you must email training@dev.h-tec.co.uk.

Where payment for an invoice becomes substantially late, we reserve the right to pass your account to a debt collection agency. When we do this, the agency will add fees and charges to the invoice which will become your responsibility to pay.
Where bookings are made from a private email address (i.e. yahoo, gmail etc), the booking will need to be secured by providing credit/debit card details with us. A form will be emailed to you shortly after booking.

VAT

All payments quoted are exclusive of VAT unless otherwise stated, which is applicable at the standard rate.

Cancellation

Whether or not course fees have been paid, cancellation fees will apply once the booking has been processed.
Bookings can only be cancelled via email.

  • Cancellations within 14 days of the training start date will be charged the full course fee.
  • Cancellations within 15 – 20 days of the training start date will be charged 50% of the course fee.
  • Cancellations within 21 – 30 days of the training start date will be charged 25% of the course fee.
  • Cancellations more than 30 days in advance of the course will incur no charge.

No shows on the day without any notice will be classed as cancelling on the day and will not be refunded any course fees, and if applicable will not receive the Driver CPC upload.

Delegate Submission

It is possible to substitute an alternative delegate on any place booked at no additional cost.

Course Content and Programme Schedule

H-TEC Transport Services Ltd reserves the right to alter the schedule of courses, which may include cancellation of a course.

Where H-TEC Transport Services Ltd cancels a course, individuals with confirmed bookings on that course will be offered alternative dates. If none can be provided, then a full refund will be given. If we need to cancel a course then 14 days’ notice will be provided.
H-TEC Transport Services Ltd reserves the right to alter or amend the content of any course without notice in order to continuously provide a high quality service or due to circumstances beyond our control.

H-TEC Transport Services Ltd will not be liable for any losses or expenses, including consequential, arising from any such alterations or amendments to the programme content and schedule including cancellation.

Exclusion

H-TEC Transport Services Ltd reserves the right to refuse further access to a course or cancel a course which may be underway where there is reason to believe that a delegate uses threatening, bullying, harassing or disruptive behaviour. H-TEC Transport Services Ltd will not be liable for any losses or expense (including course fees and consequential damages) incurred by a delegate arising from such an exclusion.

 

Any questions?

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Not sure of something, want a direct answer to your specific question, if so, let us know and we’ll happily help.

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